The short version
If you have one specific problem, book a Quick Fix Visit. If you have a few things piling up or you are not sure how deep an issue goes, a Full Service Visit gives us the time to handle it all in one go.
Choose a Quick Fix Visit ($60) when...
- There is one clear issue, like a printer that will not print, a laptop that will not start, or an email login problem.
- You expect it to be a quick, focused fix of about 30 to 45 minutes on-site.
- You want the lowest flat price to solve one thing properly.
Choose a Full Service Visit ($90) when...
- You have a list: a slow computer, Wi-Fi trouble, a printer issue, and some passwords to sort out.
- You're setting up or migrating to a new device and want everything dialed in.
- The problem might have a few causes, and you want up to 90 minutes for deeper troubleshooting.
- You want the best value when there's more than one thing to fix.
Not sure? Start with the Free 15-Minute Phone Consultation. I will recommend the right option honestly, and if a Quick Fix turns out to be all you need, that is all you will pay for.
A couple of helpful extras
- Security Check Add-On (+$30): antivirus and security review, scam awareness guidance, browser and account safety checks, software update verification, and basic privacy recommendations.
- The Rescue Plan ($19.99/mo): one free support session per month, unlimited phone and text questions, priority scheduling, and a 10% discount on additional labor services. See the membership page.
Either way, you will always know the price before I start. Standard residential troubleshooting labor is covered by No Fix, No Fee.